Air Astra ADM Policy for Booking, Ticketing & Refund Abuse

 

In compliance with the IATA Resolution 830a and 850m of the Passenger Agency Conference Resolution Manual, Air Astra (2A) hereby publishes its Agency Debit Memo (ADM) policy for Booking, Ticketing, and Refund Abuse on GDS.

Effective Date

Air Astra will implement this ADM policy with effect from 26 July 2022.

1.1. Booking Abuse:

The following table provides details of ADMs that will be raised as a part of the violation of Air Astra Policy: [ADM is assigned on a per passenger per segment basis]

Domestic	Southeast Asia	Far East	Middle East/KSA	Europe
ADM = $5	ADM = $12	ADM = $15	ADM = $20	ADM = $25
Dhaka
Chattogram
Cox’s Bazar
Jashore
Rajshahi
Sylhet
Saidpur
Barisal

 

For example, Fake Name violations were detected on a single passenger PNR with the following segments:

CGP – DAC – DOH – DAC – CGP: This would lead to a total ADM value of $50.00 + Admin Fee. In order to reach the $50, each segment would be penalized at its regional rate:

CGP – DAC = $5 (Domestic)

DAC – DOH = $20

DOH – DAC = $20

DAC – CGP = $5 (Domestic)

Acceptable Cancellation Ratio & ADM Calculation:	SOUTHEAST ASIA	FAREAST	MIDDLE EAST	EUROPE	DOMESTIC
HIGH CANCELLATION RATIO OVER 60%	USD 0.75	USD 0.75	USD 0.75	USD 0.75	RATIO OVER 50%= USD 0.75

 

Administrative Fee for Booking Abuse:

To cover the cost of the audit procedures, a fixed amount of USD 15 or equivalent is added to each ADM in addition of the booking abusive amount.

Minimum ADM Amount for Booking Abuse:

The minimum amount, for which an ADM is raised, is USD 5.00

Air Astra can issue one ADM with multiple reasons for one original ticket in regard to minimum amount. In case of persistent practices of under collection (multiple occurrences of underpayments of less than USD 5 by the same Travel Agent), Air Astra reserves the right to recover these underpayments by sending an ADM.

1.2. Ticketing/Refund Abuse:

a. Short collection & short deposit on account fares/taxes/fees and charges observed in BSP sales reports.

b. Excess refund on account of wrong calculation of residual fares, taxes, fees, and charges through refund Application already authorized (RA) and Refund notice (RN) as well as any type of excess payment (incentive, kick back, etc.) through BSP link ACM already issued earlier due to the wrong calculation which detected late.

c. Due deportee fare, taxes, fees, charges, and fines already imposed by foreign countries' immigration & identified to a specific agent.

d. Per ADM Issuance charges will be USD 50.00 for issue, reissue, tax, commission, refund, and other charges in addition to the discrepancy amount.

e. BSP login password charges as applicable.

 

General ADM Procedures for All Violation Types:

The following sections provide details of the ADM procedures carried out by Air Astra.

Time Limit to Issue ADMs:

For IATA and ARC agencies, the time limits governed by these organizations will be applied. Air Astra will issue ADMs within 9 months after the last date of travel for sales transactions / the refund date for refunded tickets. For non-IATA agencies, ADMs will be issued within 1 year after the last date of travel/refund date.

Time limits in ADM issuance do not infringe upon Air Astra’s right to issue/collect ADMs without being subject to any time limits in the case of fraud and fraudulent transactions unless there are other restrictions (legal, administrative, commercial) as those time limits have been set to accomplish the audit

ADM Disputes:

ADMs will be communicated via BSP Link for BSP agencies and Memo Manager for ARC agencies and via e-mail for non-IATA agencies.

Any disputes should be raised with Air Astra within 14 days once the ADM is communicated to the Travel Agent. If this time limit is not met, ADMs will be finalized for settlement with the effective due date/report period mentioned in the ADM.