The country's most preferred airline brand is hiring for the position of Executive, Reservation & Ticketing, under the department of Marketing & Sales.

QUALIFICATION(S):

• Bachelor’s degree in any discipline from any reputed university.
• Minimum CGPA: 3.00 out of 4.00 in Graduation and GPA: 4.00 out of 5.00 in H.S.C & S.S.C.

JOB DESCRIPTIONS:

• Ensure highest standard of customer services.
• Meet customers queries with accurate product information.
• Making reservations and issuing tickets as per customers’ requirements.
• Ensure after sales service in case of date change, cancellation and refund.
• Ensure follow up calls to get customers feedback to make them repeat clientele.
• Handle escalated customer complaints, coordinate with internal departments, and ensure timely resolution.
• Collaborate with Revenue Management and Sales Teams to maximize seat sales and manage booking class control.
• Work closely with Airport teams and Sales offices to resolve booking issues, special service requests, and group bookings.
• Manage reservation operations during irregular situations (flight cancellations, schedule changes) by ensuring proper communication and re-accommodation support.

 
ADDITIONAL REQUIREMENTS:

• Age 22 to 28 years for Executive.
• Must have good command over advanced MS Excel & MS PowerPoint.
• Honest, ethical, dependable & positive go-getter attitude.
• Should be able to Work in a Team & Empathetic skills.
• Proactive & able to work under pressure.
• Communication and Strong interpersonal skills.
• Being Analytical & Data-Driven.
• Multitasking & Adaptability Skills.

SKILLS:

Basic Computer Skills, Excellent Communication, Interpersonal Skills, Strong Convincing Negotiation Skills, Strong Leadership and Team Management Skill, Team Player.

SALARY: Negotiable.  

JOB LOCATION: Dhaka, Cox’s Bazar, Chattogram, Rangpur, & Sylhet

APPLICATION DEADLINE: 14 October, 2026

Eligible candidates are highly encouraged to apply to become a part of the dynamic team of professionals that makes up Air Astra!

DISCLAIMER:

• An application will be null and void if the information provided while applying does not match with the CV.
• Any attempt to influence or persuade for a position will result in immediate disqualification, regardless of the candidate's qualifications.
• Please be informed that the recruitment process at Air Astra is completely handled by the airline’s Human Resource Department, and no candidate is ever required to pay any money/fees in any form to pursue any position.

𝗕𝗘𝗪𝗔𝗥𝗘 𝗢𝗙 𝗙𝗥𝗔𝗨𝗗𝗦𝗧𝗘𝗥𝗦 𝗔𝗡𝗗 𝗧𝗛𝗘𝗜𝗥 𝗦𝗖𝗔𝗠𝗦 and report any such cases with any relevant evidence to 𝗶𝗻𝗳𝗼@𝗮𝗶𝗿𝗮𝘀𝘁𝗿𝗮.𝗰𝗼𝗺